A typical day in the kitchen and bath industry is usually fun, rewarding and fulfilling but there are those moments that many dread. The moment your phone loudly blares the warning siren of a text message, email or a phone call from a client that is less than satisfied … sometimes downright apoplectic. Rest assured you are not alone, these moments happen to everyone at some point.

The most successful designers develop the skills to manage these moments to a happy conclusion. One proven tool is understanding how to best utilize the partnership between manufacturer, dealer, and designer to increase your probability of profitably navigating these situations. Join us and take an in-depth look at real life field examples. Develop successful job-site and project management tools to use in your own business. Happy customers equal successful businesses. That keeps all of us on course for fun, fulfilling and rewarding days in the kitchen and bath industry. (.1 CEU)

John Morgan has been a featured conference speaker at over 100 industry events, John Morgan is well respected for his work helping kitchen and bath professionals evolve their businesses through the latest in technology. He is a 20-year kitchen and bath veteran.

A manufacturer’s representative, consultant, trainer and speaker, he has served on advisory councils of many industry manufacturers and Virginia Tech. Morgan authored the popular “Rep’s View” column in Kitchen & Bath Design News for nearly a decade, and currently represents nationally-known cabinet and technology companies through his Baltimore/ Washington-based agency, Morgan Pinnacle.

In 2013 Morgan proudly served the kitchen and bath community as the NKBA National President.