Course Description:

The 2 Most Important People in Any Organization and the 6 Levels of Customer Service – Where Are You At?

Track: Focus on the Customer Speaker: Randy Krebs

The 2 – who are your two most important people. Through real world examples the presentation helps identify the two most important people in any organization.

The 6 Levels of Customer Service – tying with “The 2” and using Ron Kaufman’s book on customer service, this presentation presents the 6 levels that every company should be aware and through outside of industry and in-industry examples, provides a barometer for measuring where you are at.

• Identify the key people for customer service.

• Identify the current level of customer service by the company.

• Learn how to rise up the service escalator levels.